Privacy Notice

1. Who we are

Wheelie Good Cleaning Services Ltd
Registered address: 4 Lime Avenue, Banbury, OX16 9BU
Email: info@wheeliegoodcleaning.com
Telephone: 07500961200
Company registration number: 16636875

For the purposes of data protection law, we are the data controller responsible for your personal information.

2. Information we collect

We collect and process the following information when you use our website, forms, or services:

• Name and contact details (address, email, and telephone number)
• Property and bin details to enable us to provide cleaning services
• Payment and billing information (handled securely by PayPal or other payment processors)
• Communication records, such as emails, messages, or booking confirmations

We do not collect or store card details directly.

3. How we use your information

We use your personal information to:

• Manage bookings, subscriptions, and payments
• Communicate service reminders, schedule changes, and updates
• Handle enquiries, complaints, or requests
• Comply with our legal obligations and business record-keeping requirements

We may also use your information to send important updates about your service. We do not currently send marketing messages.

4. Lawful basis for processing

We process your information under one or more of the following lawful bases:

• Contract: to deliver the services you have requested.
• Legal obligation: to comply with applicable laws and regulations.
• Legitimate interest: to manage our business operations, improve services, and respond to customer enquiries.

5. How we store and protect your information

Your information is stored securely in cloud-based systems within Microsoft 365, PayPal, and Jotform.
We take reasonable technical and organisational measures to prevent unauthorised access, loss, or misuse of your data.

We retain your data only for as long as necessary to provide our services, meet legal requirements, and resolve any disputes.

6. Sharing your information

We do not sell or share your information for marketing purposes.
Your data may be shared only with trusted third parties who process information on our behalf, such as:

• PayPal – for payment processing
• Jotform – for online form submissions
• Microsoft 365 – for email and secure storage

Each of these providers is bound by its own privacy and security obligations.

7. Your rights

Under data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data where appropriate
• Object to or restrict processing in certain circumstances
• Request data portability where applicable

If you wish to exercise any of these rights, please contact us using the details in section 1.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.
The ICO’s website is www.ico.org.uk.

8. Updates to this notice

We may update this Privacy Notice from time to time to reflect changes in law or our business practices. The latest version will always be available on our website.