Terms and Conditions
Last updated, 26 August 2025
This page sets out the terms and conditions that apply when you use our website, make a booking, or receive wheelie bin cleaning services from us. By placing an order, starting a subscription, or using our site, you agree to these terms.
1. Definitions
In these terms, the following words have the meanings shown, unless the context requires otherwise,
"we", "us", "our", means Wheelie Good Cleaning Services,
"you", "your", means the customer, being a consumer unless stated otherwise,
"services" means our wheelie bin cleaning and related services,
"subscription" means a recurring plan for regular cleans, monthly or fortnightly, with recurring payments,
"one off clean" means a single, non-recurring clean,
"site" means our website and any online booking pages.
2. Who we are
Wheelie Good Cleaning Services is the trading name of Wheelie Good Cleaning Services Ltd, registered address 4 Lime Avenue, Banbury, OX16 9BU, contact email info@wheeliegoodcleaning.com, contact number 07500961200, company registration number 16636875.
3. Service description
We provide external cleaning and deodorising of domestic wheelie bins using water, environmentally considerate detergents, and mechanical equipment.
We clean only the bins and lids that you place out for collection or as otherwise agreed.
We do not collect waste, remove hazardous materials, vermin, or sharps.
We may refuse to clean a bin that is unsafe, excessively contaminated, or contains materials listed in section 10.
4. Booking, access, and your responsibilities
4.1 You are responsible for providing safe access to the bins at the agreed time. Gates, alleys, and parking areas must be unlocked and clear.
4.2 Bins should be empty of waste and reasonably free of loose debris. If a bin contains waste or is too heavy to move safely, we may refuse the clean or charge a reasonable additional fee to remove loose debris, where lawful to do so.
4.3 We do not require the use of your water supply or electricity. Our vehicles carry their own water and are powered by petrol-driven pressure washers.
4.4 Our vehicles and equipment require reasonable access. You agree to tell us about any access restrictions before we attend.
5. Pricing, payment, and taxes
5.1 Current prices are stated on the site or in writing. Prices are inclusive of all costs and do not include VAT, as we are not VAT-registered.
5.2 Payment is due at the time of booking for one-off cleans and on the billing date shown for subscriptions. We accept the payment methods shown on the site.
5.3 We may change prices from time to time. For subscriptions, price changes will take effect after we give you reasonable advance notice, and you will have the right to cancel before the change takes effect.
6. Subscriptions, minimum term, renewal, and cooling off
6.1 Minimum term, by starting a subscription you agree to a minimum commitment of two cleans. This minimum is intended to prevent misuse of subscription pricing. After the second clean has been completed, you may cancel at any time, subject to section 7. This minimum term does not remove your statutory cancellation rights, see section 6.4.
6.2 Billing cycle and renewal, subscriptions run on the frequency you select, monthly or fortnightly, and renew automatically until cancelled.
6.3 Easy cancellation, you can cancel a subscription at any time after the minimum term by, a, using the cancellation link or button in your account, b, emailing us at the contact address in section 2, or c, writing to us. We will acknowledge your cancellation promptly.
6.4 Cooling off for distance sales, if you buy a subscription or one-off clean online or by phone, you have a statutory 14-day cooling-off period from the date of contract. If you ask us to start the services within that 14-day period, you agree that we may charge a proportionate amount for services already provided. If the services are fully performed within the 14-day period with your express request to start, you acknowledge that the right to cancel the service is lost once performance is complete.
6.5 Reminders, for renewing subscriptions we will send reminder notices at appropriate intervals so you are aware of renewal and how to cancel.
7. Cancellation and rescheduling
7.1 You may reschedule a booked visit up to 24 hours before the appointment time without charge.
7.2 If you cancel a visit with less than 24 hours notice, or fail to provide access on arrival, we may charge the full visit fee to cover time and travel, unless we agree otherwise.
7.3 For subscriptions, cancellation takes effect at the end of the current billing period unless we agree an earlier date. If your cancellation occurs before the minimum of two cleans has been completed, we may charge the difference between the subscription price you paid and the one-off clean price, or charge for the remaining clean to reach the minimum, whichever is reasonable.
8. Missed collections and schedule changes
8.1 If your local authority does not collect waste on the normal day, we may adjust your clean to the next suitable day.
8.2 If severe weather, road closures, or events outside our control prevent attendance, we will reschedule at no cost to you.
9. Quality and complaints
9.1 We aim to deliver a thorough clean. If you are not satisfied, contact us within 48 hours with photos, and we will arrange a re-clean or a reasonable remedy.
9.2 Complaints should be sent to the contact in section 2. We will respond within a reasonable time. If we cannot resolve a complaint, you may seek advice from Citizens Advice or an alternative dispute resolution body.
10. Bin condition and exclusions
10.1 We will not clean bins containing hazardous or chemical waste, medical waste, syringes, sharps, human or animal faeces beyond incidental contamination, asbestos, wet paint, solvents, oils, fuels, plaster or cement slurry, large quantities of glass fragments, live vermin, or infestations.
10.2 Where a bin is excessively soiled or infested, we may refuse the clean or agree an additional charge for extra time and materials.
10.3 We do not guarantee removal of permanent staining, odours trapped in old plastic, or damage caused by prior misuse.
11. Health and safety
We follow sensible precautions to protect you, your property, and our staff. You agree to keep children and pets away from the working area while we are on site, and to tell us about any hazards we should be aware of.
12. Water, drainage, and environmental practices
12.1 We do not require use of your water supply. Our vehicles carry self-contained water tanks, and we use our own water for all cleans.
12.2 Wastewater will be managed responsibly, in line with local environmental requirements. If you have specific drainage requirements at your property, tell us in advance.
13. Property damage and liability
13.1 We take care to avoid damage. If we cause damage through our negligence, we will repair the damage or compensate you reasonably.
13.2 Any claim for damage must be supported by proof that the damage was caused by us. Once verified, we will work with you to reach a fair and reasonable resolution.
13.3 We hold appropriate insurance for accidental damage, but we require evidence before any claim can be made or processed.
13.4 We are not responsible for pre-existing faults or weaknesses in bins or paving, staining that cannot be removed without damage, or minor splashes that are reasonable and incidental to outdoor cleaning.
13.5 Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited.
14. Website use and intellectual property
14.1 Content on the site is owned by us or our licensors. You may use it only for personal, non-commercial purposes.
14.2 You must not misuse the site or attempt to interfere with its security or proper working.
15. Privacy and data protection
We handle personal data as described in our Privacy Notice, available on the site. Please read it carefully.
16. Changes to the services or terms
16.1 We may make minor changes to reflect laws, safety, or technical adjustments, provided these do not materially affect your use.
16.2 If we make a material change that is to your detriment, we will give you reasonable notice and the right to cancel a subscription before the change takes effect.
17. Force majeure
We are not responsible for failure or delay caused by events outside our reasonable control, including severe weather, power failures, strikes, public emergencies, or road closures. We will resume the services as soon as reasonably possible.
18. Transfer
We may transfer our rights and obligations under these terms to another organisation. You may not transfer your rights without our written consent.
19. Severance
If a court finds part of these terms unlawful, the rest will continue in force. Each paragraph operates separately.
20. Governing law and jurisdiction
These terms are governed by the laws of England and Wales. Disputes may be brought in the courts of England and Wales.
21. Contact us
For questions, cancellations, or complaints, please contact us,
Wheelie Good Cleaning Services Ltd
Email: info@wheeliegoodcleaning.com
Phone: 07500961200
Business customers
If you are buying services for a business or rental portfolio, separate terms may apply on request. These consumer terms apply only where you are acting as a consumer.
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